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Best Price Guarantee Disclaimer

Our Commitment to the Best Prices
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At Oni Collection, we prioritize transparency and customer satisfaction. Your trust is our most valuable asset, and we aim to provide not just competitive prices but also the unmatched service and support you deserve throughout your travel experience. We are dedicated to ensuring that our travelers receive the best possible value for their journeys. Our team works tirelessly to offer competitive pricing on our unique travel experiences, meticulously curating every detail to ensure an exceptional adventure without breaking the bank.

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How We Strive to Offer the Best Prices
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  • Market Research: Our pricing specialists continuously monitor market trends and competitor offerings to ensure our prices remain competitive. We analyze industry rates to ensure our packages reflect the best value available in the travel market.

  • Strong Partnerships: We foster strong relationships with our suppliers, including hotels, airlines, and local service providers. These partnerships often allow us to negotiate exclusive rates, ensuring that our travelers benefit from significant savings.

  • Tailored Experiences: Our travel curators are committed to designing personalized itineraries that meet your unique preferences and budgets. By customizing each experience, we can optimize costs without compromising quality.

 
Understanding Price Variations
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While we do everything possible to maintain our competitive edge, there may be occasions when you come across lower prices elsewhere. This can happen for several reasons:

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  • Dynamic Pricing: Travel prices can fluctuate due to demand, seasonality, and promotional events. What may seem like a lower price at one moment might not reflect the current market rate when you book through us.

  • Different Offerings: The pricing of travel packages can vary significantly based on inclusions, terms, and conditions. A seemingly lower price might not include essential services, such as meals, activities, or flexible cancellation policies, which are vital for a stress-free travel experience.

  • Limited-Time Offers: Some competitors may advertise flash sales or time-limited promotions that can affect perceived price differences. These offers may have restrictions that do not apply to our packages, ultimately leading to a better overall value with Oni Collection.

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Our Assurance to You
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We want to assure you that our Best Price Guarantee is in place to protect your investment and ensure you feel confident in your booking with us. If you find a lower price that meets the criteria outlined in our Best Price Guarantee, we are here to address it promptly.​​​ To demonstrate our commitment, we offer a Best Price Guarantee under the following terms and conditions:

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  1. Eligibility:

    • This guarantee applies only to bookings made directly through Oni Collection.

    • It covers the same itinerary, accommodation, room type, and travel dates.

  2. Lower Price Criteria:

    • The lower price must be publicly available on a competitor’s website or through a recognized travel agency.

    • The offer must include identical inclusions (e.g., meals, activities, etc.) and terms (e.g., cancellation policy).

  3. Timeframe:

    • To qualify for the Best Price Guarantee, you must submit your claim within 24 hours of completing your booking with Oni Collection.

  4. Submission Process:

    • To submit a claim, please contact our customer service team at contact@oni-collection.com. You will need to provide:

      • Your booking reference number.

      • Details of the lower price (URL, screenshot, etc.).

      • A description of the competing offer.

  5. Price Match Policy:

    • Upon verification of your claim, Oni Collection will match the lower price and issue any necessary adjustments to your booking.

    • If your original booking is eligible for a price match, it may be adjusted to reflect the lower price, or you may receive a credit towards future travel with Oni Collection.

  6. Exclusions:

    • The Best Price Guarantee does not apply to:

      • Flash sales, limited-time offers, or membership-exclusive rates.

      • Packages or promotions requiring a loyalty program or membership.

      • Offers from travel agents that are not publicly advertised.

  7. Final Authority:

    • Oni Collection reserves the right to refuse a price match if any of the above conditions are not met. All decisions regarding claims are final.

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For further questions or assistance, please reach out to our customer service team.

Thank you for choosing Oni Collection for your travel adventures. We look forward to creating unforgettable experiences for you!

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